Explore the strategic transformation from the on-premise SAP CRM 7.0 to the agile, intelligent, and interconnected cloud ecosystem, led by SAP Service Cloud V2.
A Fundamental Architectural Shift
The journey from SAP CRM 7.0 is not an upgrade, but a re-platforming from a monolithic system to a composable suite of specialized, best-in-class cloud solutions.
The Past: Monolithic Core
SAP CRM 7.0
(On-Premise)
• Sales
• Service
• Marketing
→
The Future: Composable Cloud Suite
Service Cloud V2
Customer Engagement
S/4HANA Service
Core Operations
Field Service
On-Site Execution
SAP Business Technology Platform (BTP)
Integration & Extensibility Fabric
Interactive Functionality Explorer
Discover how key service functionalities from SAP CRM 7.0 are transformed in the new cloud ecosystem. Select a category to begin.
Past: SAP CRM 7.0
Future: SAP Cloud Ecosystem
Functionality Distribution in the New Ecosystem
Spotlight on the Intelligent Enterprise
Artificial Intelligence is no longer an add-on; it's natively embedded across the SAP service landscape to drive efficiency and create proactive experiences.
Your Path to the Cloud
The transition is a strategic migration project. Following a structured path ensures a smooth and successful transformation.
Conclusion
The evolution from SAP CRM 7.0 to the intelligent cloud ecosystem represents more than a technology upgrade—it's a fundamental reimagining of how service organizations operate. By embracing this transformation, businesses can unlock new levels of efficiency, intelligence, and customer satisfaction.
The future of service is here, and it's powered by the cloud, enhanced by AI, and designed for the modern enterprise.